Help Centre
Play should stay fun, and you control how much and how long. Use the tools below at any time from your account. For outside support, contact Gambling Therapy, the Responsible Gambling Council, BetGuard, GamTalk or Internet Matters.
What are Orillia Originals games?
Orillia Originals are made by our own team and appear only in this lobby. You will find them on their own row of the homepage.
How do I contact support?
Send your username and a quick summary of the problem to [email protected], and we can sort it out faster.
What are my options for a time-out or self-exclusion?
Yes. Open your account settings to begin a cooling-off period, which can be as brief as a day or stretch to six weeks. Self-exclusion and full account closure are available too.
How does wagering apply to the welcome offer?
Deposit C$20 or more to unlock the Deposit Match, which can reach C$9,000, plus 300 Free Spins. You must play through the bonus amount 35x, and while that requirement is open, no single round may exceed a C$8 stake. Cash-outs from bonus winnings cannot exceed six times your first deposit.
What deposit methods are available, and what's the minimum?
You can use Interac e-Transfer, Visa, Mastercard, Apple Pay, Google Pay, PayPal, MuchBetter, Payz (ecoPayz) or bank wire. Deposits start at C$20.
Which studios run the live tables?
Our live tables come from Evolution, Pragmatic Play Live, Playtech Live and BetGames.
Is there a no-deposit offer?
There's no cash bonus without a deposit. Our daily prize game is free to play every day, with no deposit needed.
Safer play tools
- Limits on deposits, wagers and stakes
- Session reminders and play-time alerts
- Want time away? A cooling-off spell can run for a minimum of 24 hours and a maximum of six weeks.
- Self-exclusion or full account closure
- A short self-assessment quiz
- ID (KYC) and location checks before you deposit
- Reducing a limit takes effect straight away, while any increase only kicks in after a 24-hour delay.